Service Providers and Subprocessors
Version and last-verified date: stated in the page header and in the release record for this document.
This page identifies the categories of providers used to deliver Everaide, their functions and the information involved. Actual roles depend on the activity. The DPA governs our subprocessors for customer-controlled data; some providers separately act as controllers for billing, legal compliance or their own account administration.
We describe providers by category here. The dated list naming each provider, its contracting entity, processing locations and the agreement in place is available to account owners on request from support@geteveraide.com and is supplied with the DPA. We keep prior dated lists.
| Provider category | Function and data | Processing locations and safeguards |
|---|---|---|
| Telephony and speech provider | Telephone call transport, speech recognition and speech synthesis for the phone assistant; call audio, transcripts, caller numbers and call metadata | United States. Written data-processing terms are in place for our account. Call audio and transcripts are kept for 30 days under our account's configuration, with sensitive identifiers scrubbed after the call, then deleted by the provider. This provider uses its own telephone carriers and speech and language-model providers under its published subprocessor list, which we supply on request. |
| Hosted AI inference provider | Generating answers and summaries from the conversation context and the relevant passages of the organization's documents | United States. Under its published terms the provider does not retain prompts, requests, responses or outputs after the request and has no right to train or fine-tune models on them. |
| Local models on our own servers | Document embeddings for retrieval and the in-app help assistant run on software hosted on our own infrastructure | Not an outside recipient. The hosting provider below remains in the infrastructure chain. |
| Messaging provider (optional owner text alerts, only when that feature is enabled) | Sender and recipient numbers, message content, delivery and opt-out records | United States. A data-processing agreement is in place. Message records are retained under the provider's configurable retention until deleted. Text alerts are not enabled at this version. |
| Hosting provider | Virtual servers in Phoenix, Arizona, running the application, database, uploaded documents, local models and backups before off-site copy; our transactional email (verification, reset and service notices) is sent through this provider's email service | United States (Phoenix, Arizona). The provider's data-processing agreement covers hosting and email services; ISO 27001 certified. Email message and log retention follow the provider's published policy. |
| Off-site backup storage | Encrypted database and document archives and their storage metadata | A US-based storage provider; our storage is placed in a North American location by the provider's automatic placement, which is not a residency commitment. Archives are encrypted on our servers before upload; the provider never holds the decryption key. |
| Stripe, LLC (payment processor) | Hosted checkout and billing portal, billing data and payment references; we do not receive full card numbers | United States. Processor and controller roles depend on the activity; locations and transfers are under the applicable Stripe agreements. PCI DSS Level 1 service provider. |
| Analytics | Page-view counts on our website and app, cookieless, on software we host ourselves | Not an outside recipient. See the Cookie Notice. |
| Error reporting | None. No third-party error-reporting or diagnostic-telemetry service is enabled in the website, the application or the voice service at this version. | — |
Encrypted backup archives can include both customer documents and database content. Supplier retention is separate from Everaide retention.
We notify customers of intended subprocessor additions or replacements under the DPA and keep prior dated lists available. Contact support@geteveraide.com for questions, agreement copies or a reasonable objection. This page is not a representation that every account agreement has already been executed.